FAQ's
Your Questions, Answered
Learn how Patient Reach 360 supports specialty practices, healthcare organizations, and strategic partners in making specialty care more accessible through technology-enabled patient education, engagement, qualification, and appointment coordination.
General Questions
What is Patient Reach 360?
Patient Reach 360 (PR360) is a technology-enabled patient-access platform that helps specialty-care organizations connect patient education, engagement, intake, qualification workflows, appointment coordination, and performance reporting. Our platform brings together activities that are often spread across separate marketing tools, call workflows, and scheduling systems.
Who does Patient Reach 360 work with?
We work with specialty medical practices, interventional radiology providers, office-based labs, multisite provider organizations, health systems, clinical researchers, healthcare technology companies, and other organizations involved in specialty-care delivery. Our initial focus is on interventional radiology and elective outpatient specialty care.
How is PR360 different from a traditional marketing agency?
Traditional marketing often focuses on impressions, clicks, or inquiries. PR360 connects patient engagement with the workflows that follow, including structured intake, qualification considerations, appointment coordination, and performance visibility. Our goal is to help organizations build a more connected and accountable patient-access process.
What specialties and procedures does PR360 support?
Our platform supports procedure-specific patient journeys, initially focused on interventional radiology and elective outpatient specialty care. Supported service lines depend on our current capabilities and participating practices. Contact us to discuss a specific specialty, procedure, or market.
Does PR360 provide medical care or make clinical decisions?
No. PR360 supports patient education, engagement, intake, and appointment coordination. We do not diagnose conditions, provide medical advice, independently determine clinical eligibility, or replace the judgment of licensed clinicians. Treatment decisions remain between patients and their qualified healthcare providers.
For Medical Practices
What performance data can my practice review?
PR360 is designed to provide visibility into patient-access activity across the journey, from initial inquiry through scheduled consultation and other available downstream milestones. Reporting depends on the configured workflow and the data available to the platform. This helps practices better understand engagement, follow-up, scheduling activity, and service-line performance.
Does my team need to change its existing scheduling or intake process?
Not necessarily. PR360 workflows are designed around the participating practice's operational requirements, including its scheduling process and follow-up responsibilities. During onboarding, we discuss how patient inquiries should be handled and which workflows or systems need to be coordinated. Specific integration capabilities depend on the systems involved.
How can PR360 help my practice?
PR360 helps practices organize the patient journey from initial interest through intake and consultation scheduling. Depending on the agreed workflow, the platform can support patient education, inquiry capture, qualification and eligibility processes, appointment coordination, follow-up, and performance reporting.
How does the pricing work?
Practices pay for qualified, scheduled appointments under transparent, pre-agreed criteria. Pricing is reviewed by healthcare regulatory counsel and is not tied to the volume or value of referrals.
Are prices different for each practice or geographic market?
Pricing may vary by service line and market. Rates and billing terms are agreed in writing before a campaign or service line is activated.
How long does it take to start receiving patient inquiries?
Once your account is set up and your selected service lines are activated, you can begin receiving patient inquiries immediately. Actual timing and volume may vary depending on market conditions, patient demand, and workflow readiness. We do not guarantee a specific number of inquiries or appointments within a particular timeframe.
Can PR360 support multiple clinic locations?
Yes. We can discuss workflows for organizations operating across multiple locations. The account structure depends on factors such as scheduling calendars, service lines, and operational requirements. Where separate accounts are needed, users may be able to access multiple accounts using the same login.
Strategic Partnerships
What types of strategic partnerships does PR360 pursue?
We collaborate with organizations that can help improve patient access and specialty-care delivery. Potential partners include multisite provider organizations, office-based lab networks, health systems, clinical researchers, healthcare technology companies, and organizations supporting procedure-specific care pathways.
How can a healthcare organization partner with PR360?
Partnerships may involve coordinating patient-access workflows, supporting specialty-specific patient journeys, improving operational processes, or exploring technology and service collaborations. Each opportunity is evaluated based on the organizations involved, the needs being addressed, and the potential fit. Contact us to discuss your goals and explore possible next steps.
Can PR360 support organizations operating across multiple markets or locations?
Our platform is designed to support specialty-care workflows across different practice settings and geographic markets. The appropriate approach depends on the organization's locations, specialties, operational requirements, and participating providers. We can discuss the scope and feasibility of a potential engagement with your team.
Can PR360 work with existing healthcare technology or operational systems?
We can discuss how PR360's patient-access workflows may coordinate with your existing technology and operational processes. Integration feasibility depends on the systems, available interfaces, data requirements, and intended workflow. Specific compatibility and implementation requirements should be confirmed during the initial discussion.
Who should contact PR360 about a partnership?
We welcome conversations with healthcare executives, practice operators, health systems, technology companies, clinical researchers, and other organizations exploring ways to improve specialty-care access. Use our Strategic Partnerships contact option to tell us about your organization and the opportunity you would like to explore.
Still Have Questions?
Every practice and partnership has different needs. Let's discuss your organization, your patient-access challenges, and how Patient Reach 360 may be able to help.
